Returns & Exchanges
At McTavish, we stand behind the quality of our gear and want to ensure you are fully satisfied with your performance equipment. If your purchase doesn't meet your expectations, you can return or exchange any unused items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Gear
Place the items in their original packaging, ensuring all tags are attached and the products show no signs of outdoor use or wear.
Attach the Label
Print the prepaid shipping label provided via email and securely fasten it to the outside of your package, covering any previous shipping marks.
Drop Off and Track
Hand off your package to the designated carrier and keep your tracking number; once received, our team will process your refund or exchange within 5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing